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We are
committed to helping our customers feel they can shop
with total confidence.
We
use the latest secure online purchasing technology,
and have a personal commitment to “doing as we
would be done by”.
We
hope you enjoy shopping with us, and always welcome
any comments you care to make.
Currency
We accept payments
only in Sterling (GBP).
You can use a currency
converter to calculate the cost in other currencies.
There is a link to the currency converter on our
shopping basket page.
Our
delivery policy
If your order is in
stock, we shall despatch within 24 hours of
payment.
If the item is not in
stock, we shall advise you, and not take payment
until it is available to despatch.
We shall choose the
most appropriate method for delivering your
order.
This may be by Royal
Mail for smaller items, or by courier.
Bulky orders may be
delivered by pallet.
Timber &
Structures may be delivered by dedicated
transport.
We will advise you of
the delivery period at the time of order.
Delivery
charges:
Our prices for
the Gränsfors Bruks tools include standard
recorded delivery.
This is not
necessarily over-night delivery.
This can be arranged
at additional cost.
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Our Returns
Policies
Cooling-off Period
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Your
Statutory Rights
By law, customers in
the European Union also have the right to withdraw
from the purchase of an item within seven working
days of the day after the date the item is
delivered.
This applies to all of
our products.
To cancel your
purchase within the seven-working-day cooling-off
period, please contact us in writing before the
seventh working day after you received the item. We
will arrange with you how to proceed.
For more information
on your right to withdraw from your purchase within
the seven working day cooling-off period, visit the
Department of Trade and Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
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Our 30-day returns
guarantee
Our 30-day returns
guarantee means that if for any reason you are
unhappy with your purchase, you can return it to us
in its original condition within 30 days of the date
you received the item, unopened (with any seals and
shrink-wrap intact) and we will issue a full refund
for the price you paid for the item.
Please note: we can
only accept the return of opened items if they are
faulty.
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Returning
Goods
Please note that you
will be responsible for the costs of returning the
items to us unless we delivered the item to you in
error, or if the item is damaged or defective.
For your protection,
we recommend that you use a recorded-delivery service
if the value of the return is more than 50
GBP.
If you return an item
to us by hand, please ensure you receive a returns
note.
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Replacement
goods
In the event of
Greenwood Direct Ltd sending you a replacement for a
damaged, defective or wrong item, you must return the
unwanted item to Greenwood Direct Ltd within 30
days.
Greenwood Direct Ltd
reserves the right to charge the price of the
replacement item to the payment card used for the
original order if you do not return the original item
to us within 30 days of the date on which Greenwood
Direct Ltd confirms we will issue a
replacement.
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Our Refunds
Policy
Our refunds policy
does not affect your statutory rights.
Some notes about
refunds:
When you send your
item back to us, we'll process the returned item then
notify you via e-mail of your refund.
You can expect a
refund in the same form of payment originally used
for purchase within three weeks of our receiving your
return.
How Refunds Are
Calculated
If you are returning
an item because of an error on our part or because it
is damaged or defective, we will be happy to refund
the delivery charges incurred in sending the item to
you and we'll reimburse your costs in returning it to
us.
Items returned
within the seven-day cooling off period
By law, customers
located in the European Union also have the right to
withdraw from the purchase of an item within seven
working days of the day after the date the item is
delivered.
Where you are
withdrawing from your purchase within the seven
working day cooling-off period, and there has been no
error on our part, we will refund the cost of the
item and the cost of sending the item to you as
follows:
where you are
returning an item that was part of a larger order,
we'll refund the per-item charge for delivery that
you incurred
where you are
returning an entire order, we'll refund applicable
per-item delivery charges and the per-delivery charge
that you incurred
we will refund only
standard (Airmail) postage charges for items
delivered outside the UK
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Items returned
under the 30-day returns guarantee
Where you are
withdrawing from your purchase between seven and 30
days after delivery, and there has been no error on
our part, we will refund only the cost of the
item.
We will not refund the
cost of delivery or other services provided to you in
connection with your purchase.
Other
statutory rights
For more information
about your other statutory rights, please visit the
Department of Trade and Industry's Consumer Gateway
website at:
http://www.consumer.gov.uk/consumer_web/shopping.htm#4
Our policies do not
affect your statutory rights.
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For orders outside
of UK / Export Restrictions
We cannot estimate the
additional customs, duties, international taxes, or
brokerage fees you may incur for receiving a packaged
product. These fees must be paid in order to receive
the packaged product. You must provide the correct
mailing address to receive these items. We cannot
accept any responsibility for product shipments that
are lost or returned as undeliverable.
Customers in EU member
states should not be charged UK VAT provided they can
supply a valid EU VAT registration number.
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